It would have had such an 80’s feel to it – ‘Patient
Experience’ would have sent me their ‘Mix tape’ and I could have sent them one
of mine.
T
I don’t know what I
would have put on mine – you need a style or a theme. For my part I wouldn’t have minded cassette or even reel
to reel
V
Or CD
U
But silence? This was
the 'lost' recording of my meeting with the ‘clinician’ from St. Peter’s Hospital’s
negligent Accident and Emergency department – those are the ones who sent me
home for a week with a fractured and dislocated ankle.
I was so angry, I
insisted on an apology for their having wiped the ‘tape’ clean – actually I
wanted some proof in case the audio miraculously appeared at some point in the
future.
Here it is, as usual I
have removed the name of the offending person as I never expose people for
doing their job, even if that job or the way they are doing it is nothing to be
proud of.
24 October 2013
Dear Mr Harris
This letter is further
to our telephone conversation today during which I apologised for the delay in
sending the meeting notes to you, and for the CD recording of the meeting not
being available. I apologise for the technical fault that caused the problem
with the recording and unfortunately that recording is not available to be
downloaded to CD. I therefore typed my handwritten meeting notes into a legible
form for you.
I would like to
apologise once again for the distress these events have caused and hope that
the meeting clarified all the outstanding issues you wished to raise.
Yours Sincerely
Xxxxxxxxxxxx
So that’s alright
then.
Er, no it isn’t.
Neil Harris
(a don’t stop till you
drop production)
Home: helpmesortoutstpeters.blogspot.comContact: neilwithpromisestokeep@gmail.com
Sorry to hear about your tape But !!!!!! not surprized St Peters I can imagine how cross you must have been i would have been to !!!!! another issue of incompent
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