I’m in a grouchy, grumbling, annoying sort of mood.
It’s a year ago that I broke and dislocated my ankle – went to St. Peter’s Hospital, Chertsey by ambulance and was told it was a sprain. It was plastered up (ouch!) and I was left in a wheelchair at reception and told to get a taxi home. It was a long and painful week.
So, unhappy memories for me. How am I celebrating?
I’ve been waiting for my ‘meeting’ since February. That’s the meeting I was offered to go through any remaining questions I may have – believe me I have a few.
I phoned ‘Patient Experience’ three times and then waited.
When I finally got fed up of waiting I sent this letter;
Mr Andrew Liles
Ashford and St. Peters Hospitals
Dear Mr Liles,
You wrote to me on 13/2/13 regarding the complaint I made about how I was treated by Accident and Emergency at St. Peter’s.
In February I left two messages with the Patient Experience team answerphone, in April I spoke to someone.
Still, no one has contacted me to arrange the meeting I requested. Perhaps you could investigate this delay and provide an explanation.
I haven’t had a reply from Mr Liles, let alone an explanation – he stopped replying to me some time ago, which is why I’m happy to publish my letter.
Mind you, all their delaying hasn’t got rid of me.
After I complained they delayed 3 months in sending me the report. I responded immediately with my criticisms– Andrew Liles delayed until February to send me a letter fobbing me off.
Now a long six months has passed and I can’t help getting the feeling they just want me to go away.
I have now had a call from Patient Experience – they have no record of my calls but I have now got an appointment – at A and E, for my meeting with a clinician.
I’ve got a lot of questions, although I’m not looking forward to returning to where it all happened.
Someone has been giving me a bit of moral support in all this and I’ll need to have a chat with them before I go round.
I'm about a day behind with the Blog - problems and things to deal with. Normal service to be resumed tomorrow.
(a don’t stop till you drop production)Home: helpmesortoutstpeters.blogspot.com