Now this is how to make a complaint;
BOOK ‘EM DANNO !
This is from ‘Get Surrey’ website, which is the web home of a number of newspapers from the area around St Peter’s Hospital. The relatives were so angry about their gran’s treatment that they phoned the Police. Unfortunately, Danno isn’t going to be interested; we have to stop this ourselves.
Gran's treatment at St Peter's criticised by family
By David Stubbings
February 14, 2013
THE family of a grandmother who was readmitted to St Peter’s two days after being declared fit for discharge has criticised the hospital.
Alice Hearn, 84, from Langton Way in Egham, has been admitted to St Peter’s Hospital in Chertsey four times in the past two months suffering from pneumonia and pericarditis (fluid on the heart). But despite being sent home three times, she is still in hospital after returning on Friday last week, two days after her previous discharge note described her as ‘medically stable and fit for discharge’.
Relatives also claim Mrs Hearn collapsed in the hospital’s discharge lounge on Thursday January 31 after being admitted three days earlier.
Her daughter-in-law, Zoe Hearn, 46, of Monsell Gardens, Staines, said: “How can anyone recover from pneumonia in two-and-a-half days? “I went there on Thursday and found her in the discharge lounge on a heavy week’s worth of tablets and can’t walk anywhere. She was laid out in the discharge lounge and was not compos mentis. “Other patients said ‘this is disgusting’.
“She collapsed in the discharge lounge toilet when I was getting her dressed and she went back to her bed as she had left it.”
Relatives have contacted the police about Mrs Hearn’s treatment after she was readmitted last Friday to St Peter’s, where she remains a patient on the cardiology ward. Surrey Police confirmed that a report had been received from a member of the public relating to her treatment at the hospital.
Suzanne Rankin, chief nurse at the Ashford and St Peter’s Hospitals NHS Foundation Trust, said: “We are really sorry to hear that Alice Hearn and her family have concerns about some of the care we have provided in our hospital and will, of course, be looking into these fully. Sometimes it can be difficult to manage elderly and frail patients and however carefully we plan the discharge process, patients can leave hospital medically stable and relapse at a later date and require readmission.”
Retention figures at the NHS trust for over-75s have been published by data company Sentif Intelligence, showing how it was above the national average in 2009/10 and 2010/11. These rates, where patients are readmitted to the accident and emergency department less than 28 days after being discharged, stood at 18.09% and 18.76% in 2009/10 and 2010/11 respectively, compared to a national average of 13% in 2009/10 and 15.63% in 2010/11.
However, the total number of emergency readmissions has dropped from 18.2% to 15.8% according to the trust’s own statistics.
Mrs Rankin added: “We are seeing an increasing number of frail, elderly patients coming to our hospitals and we know that this group of patients will always be more at risk of being readmitted to hospital.”
Well, perhaps you had better start doing something about it, heh?
(a don’t stop till you drop production)