It’s over a month since I had my meeting with a clinician from Accident and Emergency at St. peter’s hospital, Chertsey to discuss my queries about how it was that they sent me home with a dislocated fractured ankle.
It took over a year to get that meeting and they were supposed to write to me and send a copy of the recording of the meeting in two weeks. They haven’t, so here is my letter to ‘Patient Experience’ (all names removed by me):
St. Peter’s Hospital
Your Ref; xxxxxxxx
Re: complaint A and E 27/8/12
I attended a meeting with xxxxxxxx of Accident and Emergency on 11/9/13 to deal with queries I had arising from his report into Accident and Emergency’s gross negligence.
I was told that I would receive a letter, a recording of the meeting and information about making a complaint to the Parliamentary Ombudsman within 2 weeks.
It is now 3 weeks – nothing.
It took 6 months to get that meeting and it is now 13 months since A and E failed to treat my broken ankle. While I am getting accustomed to these delays, every time the Hospital fails to do what it promises I get more determined than ever to expose and publicise what has been going on.
So, here's my reasoned, sensible response:
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